Baptist Health Urgent Care Little Rock, W. Markham St.

I signed up online for an appointment at 10:15. They told me to arrive at 10:00 to ensure my ”appointment was held” even though I had already reserved a place in line. So I show up, sick as a dog and wait 30 minutes past my reservation time. 45 minutes sitting in the empty waiting room, waiting on an appointment I already had. They took me back and gave me a covid and flu test within 3 minutes, telling me “we’ll be back in 15 minutes.” I have now waited an additional hour for the “15 minute” test. Don't come here, where they’re either understaffed or incompetent. Don’t waste your time.

I went to urgent care at 11402 W Markham St, Little Rock, AR 72211. I had a THREE hour wait time with an apt. When called back I waited in the room for another 50 minutes …. That’s FOUR HOURS. No one came and asked me anything just swabbed me for flu and covid. Was not seen by a Dr only a nurse practicer. She was not polite and in a huge rush. Would not even look in my throat and seemed afraid to touch me. Said it must be something viral and sent me on my way with nothing. The only nice person was the front desk lady. Would never go there under any circumstance again. Absolutely no bedside manner. Disappointed that this is how Baptist health treats patients who are very sick. Also they paid such little attention they put me as a male on my paperwork … and I am a female and it’s pretty obvious.

Their services from the front desk people to the nurse and the nurse practitioner who saw us were superb! Very accommodating front desk personnel. The nurse practitioner who saw my son knew what she was dealing with. Ordered x-ray, gave my son a foot brace and crutches. We didn’t have to wait long to be checked in and seen by the medical professional. The x-ray was just there too, so that everything was a breeze. I would definitely recommend this urgent care facility to anyone who is trying to get into the hassle of getting an appointment in cases where your primary care doctor can’t see you.

The hold my spot feature and online registration made setting up the appointment a breeze! Our Nurse Practitioner Margaret was wonderful in explaining why she was making recommendations for my son and how to properly take the medication she was prescribing. She also used the technology in the room to demonstrate things as well. We had a great visit!

My first time at urgent care and I am very pleased. The staff was very helpful, friendly and very pleasant. This place was not crowded at all. We was seen about five minutes after check in. I think in all we were there approximately 15 minutes. I recommend this one.